# Ticket routing without per-call LLM costs: AI use case

> Millions of support messages classified by a distilled in-house model instead of a large LLM API. SaaS & Technology.

Source: https://aibyos.com/use-cases/distill-saas

SaaS & Technology

# Ticket routing without per-call LLM costs

Millions of support messages classified by a distilled in-house model instead of a large LLM API.

[Discuss this use case](https://aibyos.com/contact)

## How we approach it

1.  Large LLM labels a sample with a clear rubric
2.  Compact classifier trained and calibrated on those labels
3.  Low-confidence cases fall back to the LLM

## How success is measured

Routing accuracy vs. LLM, cost per 1M messages, latency.

## Capabilities involved

[∿ Applied ML, LLM & Voice Research](https://aibyos.com/research)[⚙ Fine-tuning & Model Customization](https://aibyos.com/services/fine-tuning)[▤ MLOps, LLMOps & Inference](https://aibyos.com/services/llmops)

## Industry

SaaS & Technology

Related

## More use cases.

[Retail & E-commerce Product content & imagery at scale Generate descriptions, attributes and lifestyle images for thousands of SKUs. _Image & Vision__Fine-tuning__LLM Apps & Copilots_ Open →](https://aibyos.com/use-cases/product-content) [Manufacturing & Logistics Visual defect detection on the line Detect defects consistently from camera images at production speed. _Image & Vision__MLOps / LLMOps_ Open →](https://aibyos.com/use-cases/inspection) [Legal & Professional Services Contract review & clause comparison Compare incoming contracts against your playbook in minutes. _RAG & Search__Fine-tuning__Evals & Guardrails_ Open →](https://aibyos.com/use-cases/contracts)