# AI Agents & Agentic Workflows

> Agents that plan, call tools and finish real work, safely. We design single- and multi-agent systems that take actions in your tools: triaging tickets, reconciling data, drafting and filing documents, running research. Every agent ships with clear permissions, human-in-the-loop checkpoints and an ev

Source: https://aibyos.com/services/agents

◈ Capability

# AI Agents & Agentic Workflows

Agents that plan, call tools and finish real work, safely.

[Discuss AI Agents](https://aibyos.com/contact)

We design single- and multi-agent systems that take actions in your tools: triaging tickets, reconciling data, drafting and filing documents, running research. Every agent ships with clear permissions, human-in-the-loop checkpoints and an evaluation suite.

## Typical use cases

### Customer support agent

**Challenge.** Tier-1 tickets pile up and agents copy-paste between CRM, billing and knowledge base.

**What we build.** A tool-using agent that reads the ticket, looks up the account, drafts or executes the fix (refund, reset, update) within policy limits and escalates the rest with a summary.

### Back-office operations agent

**Challenge.** Invoice matching, order exceptions and data corrections eat analyst hours.

**What we build.** A workflow agent that reconciles records across ERP and email, proposes corrections and routes approvals, with a full audit log of every action.

### Research & analysis agent

**Challenge.** Analysts spend days gathering sources before any real thinking starts.

**What we build.** A multi-step research agent that searches internal and web sources, cites everything, and produces a structured brief your team can verify in minutes.

## What you get

-   Agent architecture & permission model
-   Tool / API integrations
-   Human-in-the-loop approval flows
-   Eval suite with task-success metrics

## Typical stack

-   Claude / GPT / Gemini
-   LangGraph
-   OpenAI Agents SDK
-   Claude Agent SDK
-   Pydantic AI
-   Temporal

Examples

## Use cases with AI Agents.

[Finance & Insurance Claims intake & triage agent Read claim documents and photos, check coverage and route claims automatically. _AI Agents__Image & Vision__Evals & Guardrails_ Open →](https://aibyos.com/use-cases/claims) [Healthcare & Life Sciences Scientific literature research agent Screen and summarise papers for systematic reviews and R&D. _AI Agents__RAG & Search_ Open →](https://aibyos.com/use-cases/lit-review) [Manufacturing & Logistics Maintenance technician copilot Answers from manuals, work orders and sensor data at the machine. _RAG & Search__AI Agents__Data for AI_ Open →](https://aibyos.com/use-cases/maintenance) [Manufacturing & Logistics Shipping document automation Process CMRs, invoices and customs documents automatically. _LLM Apps & Copilots__Image & Vision__AI Agents_ Open →](https://aibyos.com/use-cases/logistics-docs) [SaaS & Technology Engineering productivity agents Agents that triage bugs, write tests and review pull requests. _AI Agents__Agent Infrastructure__Evals & Guardrails_ Open →](https://aibyos.com/use-cases/dev-agents) [SaaS & Technology AI-first customer support Resolve common tickets automatically and give human agents perfect context. _AI Agents__RAG & Search__AI Gateways_ Open →](https://aibyos.com/use-cases/support-saas)